Orders Received By 12pm for In Stock Items Will Be Despatched For Next Working Day Delivery (Mon-Fri).
Responsibility for ownership of the goods passes to purchaser once we have delivered them.
Upon receiving your item please sign for as "Unchecked" therefore if the item has been damaged in transit we can claim for it off the courier.
We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or bankers draft, and the funds have cleared fully against our account
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. Damages/shortages must be notified within 3 working days of delivery. This does not affect your statutory rights.
We are currently only shipping to a limited number of countries. However, we are happy to deliver to other countries, so if your country is not listed please Contact Us for exact shipping cost details.
VAT is charged at 20% for all orders within the EU, for all orders outside the EU VAT is not charged.
New items come with a minimum 12 month warranty against manufacturer defect.
Certain manufacturers offer extended warranties which will be enclosed with the product, these usually require you to supply a copy of your proof of purchase.
In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs which are £5 for small items £10 for medium packages and £40 for large items. All Returned goods must be in their original condition and packaging and be in re-sellable condition. Special orders are not eligible for refund. If you decide that you do not wish to keep an item you must contact us before returning your item(s). Alternatively we can arrange collection,the average cost for a collection is £15
Please contact us:Contact information
Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us, whereby we will reply initially within 2 working days:
By Telephone: 01708 446644
By Email: firstname.lastname@example.org
By Post: 182 Hornchurch Road, Hornchurch Essex. RM11 1QL
Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.
Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer's monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date as accurate as possible.
Customer Satisfaction Guarantee
At East Coast Music we want you to be completely happy with your purchase. If for some reason this is not the case please contact us on receipt of your order and we will act promptly to solve the problem.